MAP Recorded Webinar: Developing a Customer-Centric Culture to Accelerate Growth and Profits

Presenter: Bill Kowalski, Senior Vice President, Integrity Solutions, LLC

Background & Facts:

Why are 50% of satisfied customers not loyal customers?
Did you know that a 5% increase in customer retention could increase your profits by 25-100%?
Are your customers at the center of your strategic planning process?

This recorded MAP Web Seminar will enable you to assess the customer-centricity of your organization -- and provide insights into how to establish a customer-centric culture.

In this Webinar you will learn:

The root causes of declining service quality
The vital factors that determine customer loyalty
The "Seven Pillars" to establishing a customer-centric culture

View Recorded Webinar

Bill Kowalski is SVP, Client Development & Consulting Solutions for Integrity Solutions, a 43-year old performance improvement company that specializes in helping clients create value for their customers. He has 15-years of executive management experience in sales, marketing, and customer service as well as 10-years of consulting experience. As a change management consultant, Bill has helped a wide range of organizations successfully design and execute change initiatives, netting millions of dollars in financial and productivity gains. Bill is a published author and dynamic contributor to trade conferences, speaking on such topics as creating high performance sales and services organizations, and accelerating culture change.