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    Strategy and Execution

    Check in, Check up on Goals

    What’s the best way to ensure you’ll achieve your management goals? Setting goals is critical to any manager. But it’s is a wasted effort if you lack a system for consistently checking employee performance against company objectives. Here are a few tips.

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    Talent Management

    Hire with the Whole Person in Mind. 

    When you’re in the hiring process, it’s easy to focus on a resume whose skills and experiences match the job description. But if you rely solely on those aspects, you’re going to miss other qualities and important facts about the candidate.

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    Customer Service and Loyalty

    A Customer-Focused Leadership Team

    Establishing a customer-focused culture begins and ends with a very specific and superior type of leadership. Here are three points to keep in mind in order to establish and foster a customer-focused environment.

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    Focus on Positive Accountability

    A positive accountability approach will cultivate employee satisfaction, grow morale, and nurture a healthy work culture. Here’s how to make your accountability positive and productive.

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    Focus on What’s Right, Not Who’s Right

    When that need to be right drives decision-making and becomes a consistent source of conflict, it mistakenly becomes a focus, which can hurt your credibility as a leader and negatively impact team members. Here's how to focus on what (not who) is right.

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    Three Ways to Unplug and Get More Done

    We all know the upsides to technology: greater
    connectivity, proven efficiency, powerful tools, and so much more.


​ The Disciplined Leader

What do the best leaders have in common? The answer is one word: Discipline. A disciplined leader is one who identifies and focuses on the Vital Few: the 20% of activities that will drive 80% of the results. Learn More

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