Communication

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    Communication

    Don’t Shoot the Messenger

    One of the fastest ways to stifle communication is to penalize people for giving you bad news. Demonstrating this behavior on a consistent basis creates...

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    Communication

    Choose the Right Words

    As Mark Twain once put it, “The difference between the right word and almost the right word is the difference between lightning and a lightning bug.”

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    Communication

    Don’t Be a Whiner

    While every leader, whether outwardly or deep down inside, might feel the need to whine about this or that from time to time, chronic whining quickly erodes leadership credibility.

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    Communication

    Capture Agreements in Writing

    Good follow-up is grounded in a number of “best practices,” and one of those is the simple act of writing down and communicating what’s been agreed upon in verbal discussions.

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    Communication

    Anticipate Reactions Before You Communicate

    Have you ever delivered some news to your staff and been shocked or caught off guard by their reactions?

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    Communication

    Develop Your Elevator Speech

    Have you ever seen someone’s eyes totally glaze over when you’ve told them about you and your company? It doesn’t matter if you’re the most interesting person in the world...

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