Have you ever delivered some news to your staff and been shocked or caught off guard by their reactions?
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Have you ever seen someone’s eyes totally glaze over when you’ve told them about you and your company? It doesn’t...
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Does your e‐mail communication build relationships or tear them down? Are your e‐mails well written or poorly crafted?
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There’s no doubt that a lot of leaders like to talk. But great leaders know that one of the keys...
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There’s no mystery here — regardless of whether you’re talking about business, politics, sports, the military or even personal life,...
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Ever worked in a place in which there was too much agreement going on? You probably noticed that this kind...
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Ever catch yourself formulating a response before someone is finished talking? People have a tendency to “hear out” others half-heartedly,...
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Have you ever sat down with a boss for your annual review and been blasted for something that you didn’t...
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Ever find yourself wishing you hadn’t hit the “send” button for a particular email? Almost everyone has hastily sent out...
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