When you’re in the hiring process, it’s easy to focus on a resume whose skills and experiences match the job description. But if you rely solely on those aspects, you’re going to miss other qualities and important facts about the candidate.
Establishing a customer-focused culture begins and ends with a very specific and superior type of leadership. Here are three points to keep in mind in order to establish and foster a customer-focused environment.
A positive accountability approach will cultivate employee satisfaction, grow morale, and nurture a healthy work culture. Here’s how to make your accountability positive and productive.
When that need to be right drives decision-making and becomes a consistent source of conflict, it mistakenly becomes a focus, which can hurt your credibility as a leader and negatively impact team members. Here's how to focus on what (not who) is right.
We all know the upsides to technology: greater
connectivity, proven efficiency, powerful tools, and so much more.
In spite of their tight bandwidth, many leaders actively seek to carve out time for giving back. Leaders with amazing skills, long experience, and a unique view of the world, want to help others in their profession, working toward a greater good for all.
What do the best leaders have in common? The answer is one word: Discipline. A disciplined leader is one who identifies and focuses on the Vital Few: the 20% of activities that will drive 80% of the results. Learn More
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