Poor customer service is a hidden problem that you can’t change by having high quality products or by focusing on the bottom line.
How does your organization stack up when it comes to providing excellent experiences for your customers?
Take a hard look at where you spend your time each day. How do you know if you’re spending your time wisely? Are you wasting it on things that don’t give you the biggest return for your effort?
According to a recent study, 45% of Americans set New Year’s resolutions, but only 8% keep them. Here are a few tips to give yourself greater direction and accountability and a better chance of being in that successful 8%.
Great talent is a key ingredient to making things happen and accomplishing goals. Moreover, it’s a leadership responsibility to onboard the very best and then to inspire and encourage these amazing individuals to achieve their full potential.
Evernoticed that, come afternoon, you get a little fuzzy in the brain? Capitalize on the morning’s greater capacity to focus, and get more done before brain fog settles in. Here are some ways to make the most of your brain’s natural high-time.
Credibility can be built in countless ways, but consensus comes down to a genuine trust in your leadership. Here are three strategies for creating consensus.
What do the best leaders have in common? The answer is one word: Discipline. A disciplined leader is one who identifies and focuses on the Vital Few: the 20% of activities that will drive 80% of the results. Learn More
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