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Category Archives: Customer Service and Loyalty

Map Consulting Blog 358

Is Poor Customer Service Your Monster Under the Bed?

Customer Service and LoyaltyBy MAP ConsultingMarch 11, 2021

Poor customer service is a hidden problem that you can’t change by having high quality products or by focusing on the bottom line.
How does your organization stack up when it comes to providing excellent experiences for your customers?

Map Consulting Blog 348

A Customer-Focused Leadership Team

Customer Service and LoyaltyBy MAP ConsultingMarch 11, 2021

Establishing a customer-focused culture begins and ends with a very specific and superior type of leadership. Here are three points to keep in mind in order to establish and foster a customer-focused environment.

Map Consulting Blog 318

Build a Customer-Centric Company That Your Customers Love

Customer Service and LoyaltyBy MAP ConsultingMarch 11, 2021

How happy are your customers with the experience you provide? Here are three tips to creating a sustainable customer-centric culture.

Map Consulting Blog 278

How to Avoid Poor Customer Service From Taking Flight in Your Company

Customer Service and LoyaltyBy MAP ConsultingMarch 11, 2021

Here are three ways you can better ensure your organization ranks high in the eyes of your customers.

Map Consulting Blog 256

Customer Loyalty: How to Build and Keep It

Customer Service and LoyaltyBy MAP ConsultingMarch 11, 2021

A 2016 survey of 5,000 customers gives a snapshot into what people value most in consumer shopping today. Results show…

Map Consulting Blog 246

Three Steps to Managing Change in the Workplace

Customer Service and LoyaltyBy MAP ConsultingMarch 11, 2021

When change feels tough, it can seem as if we’re losing control. We may even doubt ourselves and our ability to succeed.

Map Consulting Blog 244

Get Back on Track with Better Planning

Customer Service and LoyaltyBy MAP ConsultingMarch 11, 2021

For a variety of reasons, summer always seems to put a strain on some of our best efforts to plan or maintain great planning habits.

Map Consulting Blog 209

Up (and Maintain!) the Quality Factor

Customer Service and LoyaltyBy MAP ConsultingMarch 10, 2021

In recent news, there have been at least two major automakers reeling from vehicle recalls that will cost them billions when all the dust settles.

Map Consulting Blog 187

How to Build a Culture of Caring for Customers

Customer Service and LoyaltyBy MAP ConsultingMarch 10, 2021

According to a recent TimeTrade™ consumer survey, 90% of consumers don’t get the help they need when shopping from retailers. How engaged is your organization with customers?

Map Consulting Blog 107

Invest Frontline Time to Learn Customer Truths

Customer Service and LoyaltyBy MAP ConsultingMarch 10, 2021

Research from Bain & Company shows that 80% of company executives believe their company delivers outstanding value and superior customer service. But only 8% of customers agree…

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