Poor customer service is a hidden problem that you can’t change by having high quality products or by focusing on...
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Establishing a customer-focused culture begins and ends with a very specific and superior type of leadership. Here are three points...
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How happy are your customers with the experience you provide? Here are three tips to creating a sustainable customer-centric culture.
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Here are three ways you can better ensure your organization ranks high in the eyes of your customers.
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A 2016 survey of 5,000 customers gives a snapshot into what people value most in consumer shopping today. Results show...
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When change feels tough, it can seem as if we’re losing control. We may even doubt ourselves and our ability...
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For a variety of reasons, summer always seems to put a strain on some of our best efforts to plan...
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In recent news, there have been at least two major automakers reeling from vehicle recalls that will cost them billions...
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According to a recent TimeTrade™ consumer survey, 90% of consumers don’t get the help they need when shopping from retailers....
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Research from Bain & Company shows that 80% of company executives believe their company delivers outstanding value and superior customer...
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Are customers jumping through hoops to do business with you? If so, stop torturing them!
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Did you know that 80% of executives believe that their companies deliver excellent value and superior customer experience, but only...
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