Blog

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    Communication

    Know Your Boss’s Communication Needs

    Effective managers and leaders are adept at managing their boss’s job-performance expectations. But that’s hard to do if...

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    Customer Service and Loyalty

    Invest Frontline Time to Learn Customer Truths

    Research from Bain & Company shows that 80% of company executives believe their company delivers outstanding value and superior customer service. But only 8% of customers agree...

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    Leadership and Management

    Share Leadership at Staff Meetings

    Save time on meeting management and creating content while strengthening teamwork, expanding employee engagement, and developing each staff member’s professional skills.

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    Company Culture

    Cultivate a Cost-Conscious Workplace

    In today’s tough business environment, cutting costs and eliminating unnecessary spending is a solid strategy for increasing your business’s bottom line.

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    Accountability

    Implement “Flash Reporting”

    A method for communicating real-time results relative to established goals.

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    Communication

    Don’t Badmouth Others

    Nothing can erode your credibility more quickly than being labeled as a person who makes disparaging comments about your boss, peers, or customers.

ARE YOU READY TO GO TO THE NEXT LEVEL?

Map's Newest Book: The Disciplined Leader

What do the best leaders have in common? The answer is one word: Discipline. A disciplined leader is one who identifies and focuses on the Vital Few: the 20% of activities that will drive 80% of the results. Learn More

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