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    Talent Management

    Five Steps to Hiring the Right Person [Webinar]

    When it comes to finding the best fit for your company, resumes and references tell just part of the story. Recognize a potentially poor hiring decision before you extend an offer.

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    Communication

    Stop Self-Undermining Language

    When you communicate with others, are you frequently using words that have the potential to destroy your power as a leader? Surprisingly, some of the language, we regularly use out of concern, politeness or fairness can...

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    Talent Management

    Don’t “Surprise” New Hires

    Nothing is worse than getting off on the wrong foot with a new hire who is suddenly caught off guard about some aspect of the job.

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    Communication

    Know Your Boss’s Communication Needs

    Effective managers and leaders are adept at managing their boss’s job-performance expectations. But that’s hard to do if...

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    Customer Service and Loyalty

    Invest Frontline Time to Learn Customer Truths

    Research from Bain & Company shows that 80% of company executives believe their company delivers outstanding value and superior customer service. But only 8% of customers agree...

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    Leadership and Management

    Share Leadership at Staff Meetings

    Save time on meeting management and creating content while strengthening teamwork, expanding employee engagement, and developing each staff member’s professional skills.

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