Put Customers in the Crosshairs of Decision-Making
If your company is like most, its success is dependent in some degree or other on happy, loyal customers.
Blog
- Customer Service and Loyalty
- Leadership and Management
Pick Your Battles
You’re the boss. You know best. And you’re willing to fight to the death to prove it, right? Wrong. Effective leaders know when to hold ‘em and when to fold ‘em.
- Leadership and Management
Be in the Moment
It takes real discipline to give people your undivided attention especially when you’re overwhelmed with work or are simply having a bad day.
- Company Culture
From Casual to Committed
“If your employees don’t know where you’re going, almost any road will get them there.” These are words that send chills through the hearts of leaders everywhere. And it’s why they work hard to develop business plans for their workforce to follow.
- Customer Service and Loyalty
Sharpen Your Competitive Edge to Develop Loyal Customers
In today's highly competitive business climate, companies need to find new and creative ways to win business.
Map's Newest Book: The Disciplined Leader
What do the best leaders have in common? The answer is one word: Discipline. A disciplined leader is one who identifies and focuses on the Vital Few: the 20% of activities that will drive 80% of the results. Learn More
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